| Why Pangoo? |
| Pangoo helps feed additive buyers with products, documents, and export packing. Confirm COA, MSDS, and certificate needs before you order. Final specifications depend on the confirmed order. |
| How does a factory visit work? |
| Contact the team to arrange a visit or a video call. An invitation letter and airport pickup are discussed after the visit is confirmed. |
| What if the product is not as expected? |
| Write to your account manager with the lot number and the certificate of analysis (COA). Include the problem, the amount you used, and the result you saw. |
| What if there is a service problem? |
| Email info@pangoogroup.com. Put the order or product name in the subject line. |
| How does customization proceed? |
| 1. Send the product, quantity, destination country, and packing needs. 2. A sample or trial is discussed if needed. 3. Once the terms are clear, the order and shipment are planned. |
| Which documents do buyers usually ask for? |
| COA, MSDS, product specification, origin information, and batch test data. Importers with strict local rules may also ask for extra compliance files. For more buyer questions, see the FAQ for international feed additive buyers. |
